Shipping & Returns

Shipping

Orders ship from our warehouse in Dandenong South, VIC. Orders placed before 1:00pm (Melbourne time) on a business day are processed that day; orders placed after 1:00pm, or on a weekend or public holiday, are processed the next business day. Processing can take 1–2 business days before your order is handed to the courier. The delivery timeframes below are measured from dispatch, not from when you place your order:

• Melbourne metro: 2–4 business days
• Other metro areas (Sydney, Brisbane, Perth, Adelaide): 3–6 business days
• Regional and remote areas: 5–10 business days

Shipping is free on Melbourne metro orders over $1,000. For all other orders, shipping costs are calculated at checkout based on the size and weight of your order and your delivery address. A tracking link is emailed to you as soon as your order leaves the warehouse.

Some Melbourne metro addresses are offered a same-day courier option at checkout, with a delivery time window (e.g. “1PM–4PM”). That window is the courier’s own collection-to-delivery time — it still depends on your order being processed and handed over first, so it’s only achievable for orders placed before our 1:00pm cut-off. An order placed after 1:00pm won’t go out until the next business day, even if a same-day window was shown at checkout.

Delivery only. Pickup isn’t available. Our warehouse isn’t set up to handle in-person collection, so every order is shipped, regardless of your location.

Large or fragile items (glass screens, vanity tops, freestanding baths) may require a scheduled delivery appointment. We’ll contact you to arrange a suitable time before dispatch.

If your order hasn’t arrived within the expected window, or arrives damaged, contact us and we’ll sort it out.

Change of mind

We don’t offer change-of-mind refunds — please choose carefully and check product dimensions, finishes and specifications before ordering. Product photography and how monitors display colour can both look different to the finish in person, so it’s always best to order a $5 finish sample before you buy if you’re at all unsure. If you order without a sample and the colour isn’t what you expected once your order arrives, that’s a change of mind, not a fault, and the responsibility for that sits with you as the buyer. If you have any questions about a product before you buy, get in touch and we’ll help you make sure it’s the right fit. If you’d rather swap for a different product, see Product exchanges below.

Product exchanges

We don’t offer refunds for change of mind, but we will exchange an item for a different product within 14 days of delivery, provided it’s in as-new condition — unused, undamaged, in its original packaging with all accessories included, and accompanied by proof of purchase. A 20% restocking fee applies, calculated on the price of the item being exchanged. Custom or made-to-order items, and anything marked as final sale at the time of purchase, aren’t eligible for exchange.

You’re responsible for the cost of shipping the original item back to us and for shipping on the replacement we send out. To start an exchange, get in touch with your order number before sending anything back, and we’ll confirm the next steps and the exact restocking fee.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This is unaffected by the change-of-mind and exchange policies above — there’s no restocking fee and no 14-day window, it’s your ongoing legal right. If an item arrives faulty, damaged, or not what you ordered, contact us with your order number and photos of the issue, and we’ll arrange a repair, replacement or refund at no cost to you, including return shipping.

Refunds

Approved refunds are issued to your original payment method. Once we’ve received and inspected a returned item, refunds are processed within 5 business days; your bank or card provider may take a few extra days to show the funds.